Qualification:
Candidate needs to be BE/B.Tech/MCA or equivalent
Must have sound knowledge on PHP/MySQL, JavaScript, JQuery & Ajax
Profile:
Need to perform programming work in PHP as per requirement
Need to manage databases in MySQL
Need to develop interactive code using JavaScript, JQuery & Ajax
Title:
Salesforce Senior Business Analyst Position Type: Direct Placement Location: Remote Job Description This role resides in global Center of Excellence for CRM. The CoE covers all regions and all lines of business across the corporation. The CRM Business Analyst – Service will report to the Director of Service Cloud and focus on Service, Support and Communities portions of global processes, which are exclusively deployed on Salesforce.com Service Cloud.
Interact with business users–across all levels of the organization Work with clients, business partners and technology partners to identify, define, interpret and clarify scope of problems/issues in terms of business and/or system requirements and processes Document and maintain operational processes Gather requirements, including building a robust catalog with acceptance criteria and prioritization Facilitate requirement gathering meetings, communicate complex business needs into clear, actionable systems requirements, researches and evaluates alternative solutions.
Evaluates design of existing systems to judge their functionality, effectiveness, reliability, performance, usage, maintainability and cost of ownership. Demonstrate understand technical details and solutions Articulate data requirements and data quality standards Collaborates with other analysts and project contributors to create comprehensive and cohesive solution approaches. Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while driving for OOTB solutions and articulate pros/cons of customizations Deliver optimal and scalable solutions with best practice Support all testing, unit through UAT
Qualifications Bachelor’s Degree Certified Salesforce.com Business Analyst At least 4 year experience in SFDC At least 4 years’ experience in business process and/or requirements gathering Experience with SFDC Service Console, SFDC Communities, SFDC Case Management, SFDC Knowledge Management Experience with customer data and entitlements Experience working in complex, enterprise, global Salesforce.com implementations Experience working in a business process team and coordinating process efforts Experience with telephony deployment in a CRM context Ability to perform efficiently within a high pressure, fast-paced environment.
Enterprise business solutioning experience for large corporations Willingness to travel Preferred Six-sigma certifications and/or experience Experience with identity and access management Experience with robust product offerings Experience with JIRA and Agile methodology Previous work in customer service Education or Publishing industry experience Languages other than English.
Send your resume to:careers@cloudforce5.com
